Thank you for purchasing the Vertex hiking poles, we hope you love them and that you will have many adventures together. Below are some of the questions we get asked the most often, hopefully, this will get you started on the right (or left) foot. If you still haven't bought your poles, get them now, simple.

Please watch the video below to see how to deploy and collapse your poles:

To be completely sure which length is right for you, we recommend performing the following to get your correct measurement: Stand with your elbow at a 90 degree angle and measure the distance from the floor to the top of your hand. This is the correct length of poles you should use; adjust the Vertex poles to that length using the adjustment lever.

Unlatch the flip lock so it's not latched down and tighten the screw clock-wise. Close the flip lock and see if that secures your section by putting weight on it. If not, try again and keep tightening the screw clock-wise. Just be cautious to not overly tighten the screw as you won't be able to close the flip lock. If this happens, just loosen the screw a little.

We don't currently sell replacement rubber tips or trekking baskets but plan to do so in the near future. However, our tips are compatible with Black Diamond trekking poles, so there are many replacement options readily available. Click here for one of the many options on Amazon.

The tungsten tips are replaceable but do require careful replacement. At the moment we don't sell spare tips but hope to offer them soon; if you do require a pair, please contact us

We've never had any trouble taking trekking poles in a carry-on and most customers have also reported doing this successfully. However, we hesitate to guarantee that you won't have any issues because every TSA agent is different and could implement different policies. As a result, we recommend that you go to the airport prepared to check the carry-on bag in the unlikely scenario that you're not allowed to bring your Vertex poles onto the plane.