All our products are warranted for 1 year against defects in materials or workmanship. If anything is found to be defective against this warranty then we will repair or replace it at our discretion. Normal wear and tear, misuse, alteration or abuse are not covered.

What does that mean? If you snapped your poles between rocks in an impossible angle, we probably won't replace them (sorry, it sounds like you have too much fun). On the other hand, if your poles somehow got the inner sleeve loosened during the warranty time, it might be a bonding issue and we will take care of it.

Using Our Warranty

In order take care of your warranty needs, e-mail us at info@cnocoutdoors.com or call us at 305 44 66 000 (please respect our working hours). Please provide the following info:

  • Your name
  • Your order number
  • Date of purchase
  • The problem with the item

We will either just require pictures of the item or sometimes need to get it back to us to look it over, in that case, we will provide a prepaid shipping label. After we looked at the item (or pictures/video), we will send you a replacement. Simple.

Extended Warranty

Registered products enjoy an extended warranty against purchase reference, giving you 2 years of warranty against defects in materials or workmanship from the date of purchase.

Just register to enjoy.

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