We are a small company and want to be available to you whenever you need us, but we have families and a strong need to go hiking. You can send an email at any time but we will be replying during our working hours. We will only answer our phone during working hours, sorry.
As customer service is a big part of what we are committed to, you should expect an answer within 1 business day, you are the number one priority here!
We are in Portland, Oregon, so we work on Pacific Time, Monday to Friday, 9 am to 5 pm.
Phone: (503) 44 66 000